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Client comments
Auckland Orthopedic Group - "Everyone is really happy with the cleaning." Emma Louise Good.
NZ Transport Agency, Wellington - "I'd like to let you know how impressed I am with Chrissie the cleaner." Annette Eaton.
MediaWorks, New Plymouth - "Paramount provides an excellent service. Their planning is great and they are consistently good." Mandy Wagg
APN News & Media, Whangarei - "It is a relief that we have cleaners in the building we can trust and are reliable and conscientious." Shelley Quarterman.
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Client Check List
Here's a quick alphabetical check list of what clients look for in a cleaning company. All clients seek a high level of service and cost-effectiveness. Beyond that their concerns vary by sector.
Bathrooms
Bathrooms and toilets, especially public and school facilities, are a critical test for any cleaning company. Paramount franchisees are trained commercial cleaners who use cleaning products that comply with New Zealand Ecolabelling Trust criteria.
Client Service
Responsive franchisees are backed up by Paramount Services' 0800 Customer Service Centre for special requests, queries or complaints.
Cost Effectiveness
We offer innovative solutions to reduce cleaning costs without compromising quality. Many of our cost reductions link to greater sustainability.
Customer Relations
When they are in regular contact with a client's customers - for example in a rest-home - franchisees and their staff become part of clients' teams.
Floors
For retailers such as department stores and supermarkets, having shiny clean floors is a vital part of the shopping experience. Paramount Services has trained franchisees who specialise in vinyl and marmoleum strip and polish for retail clients.
Graffiti
The bane of schools and shopping centres can be removed by Paramount Services franchisees using cleaning products that comply with New Zealand Ecolabelling Trust criteria.
Health and Safety
Franchisees and staff are comprehensively trained on policies and procedures covering issues such as protective clothing, safe transport and the use of dangerous chemicals.
Hygiene
Paramount requires strict adherence to hygiene protocols particularly for healthcare clients and public facilities such as schools, retailers and leisure centres.
Litter
The key to litter control is timely management of grounds and bins and regular client liaison - which are features of Paramount's client service culture.
Multi-site Servicing
Our sophisticated back office financial, information technology and management systems enable us to provide an excellent smooth service to many multi-site clients.
Recycling
We work closely with many organisations from major corporate to owner operator businesses to recycle paper, glass, plastic, metal and food waste.
Security
All franchisees and staff must have clean court records and standard practice is team cleaning i.e. to have two cleaners working a floor together.
Sustainable Cleaning
Paramount Services promote sustainable cleaning in New Zealand with comprehensive recycling and energy and water saving programmes.
Windows
For street front retailers in particular having spotlessly clean windows is very important for image. Selected franchisees offer blade cleaning of accessible windows and we also provide specialist high rise window cleaning services.
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