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Client comments
Auckland Orthopedic Group - "Everyone is really happy with the cleaning." Emma Louise Good.
NZ Transport Agency, Wellington - "I'd like to let you know how impressed I am with Chrissie the cleaner." Annette Eaton.
MediaWorks, New Plymouth - "Paramount provides an excellent service. Their planning is great and they are consistently good." Mandy Wagg
APN News & Media, Whangarei - "It is a relief that we have cleaners in the building we can trust and are reliable and conscientious." Shelley Quarterman.
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News Archive
Paramount Services reaches 100 franchisees
20 July 2008 - Paramount Services has reached the 100 franchisees mark.
Paramount Services general manager Paul Brown said the company now has its own offices in Auckland, Tauranga, New Plymouth, Wellington and Christchurch helping franchisees throughout the country to operate and grow their businesses.
Besides having franchisees in its office locations named above, Paramount Services has franchisees in Whangarei, Thames, Paeroa, Matamata, Hamilton, Whakatane, Rotorua, Taupo, Gisborne, Napier and Hastings, Wanganui, Palmerston North, Nelson, Timaru, Oamaru, Wanaka, Alexandra and Dunedin.
Paul says Paramount Services franchisee numbers have grown steadily from 20 in 2004, to 28 in 2005, to 50 in 2006, to 72 in 2007 before reaching the 100 franchisee mark this year.
He said commercial cleaning was ideally suited to franchising because it offers clients the personal attention and commitment of an owner/operator franchisee with the support of an experienced and well-resourced franchisor.
Office paper recycling made easy
4 March 2008 - Paramount Services has launched a paper recycling box which sits neatly under the desk of office workers. The box, which takes A4 sized flat sheets, is intended to make paper recycling easier and more convenient for desk workers.
Paramount Services managing director Galvin Bartlett says a lot of paper that could be recycled instead goes into landfill because people find it easier to throw the paper in the rubbish bin than walk it to an office recycling wheelie bin which may be on the other side of the office.
"A dedicated paper recycling box for each desk or workgroup can be emptied when it is full into the office recycling wheelie bin. The best process is to ban the normal waste bin by the desk and have only a paper recycling box or tray. Staff members are then required to place all other rubbish in appropriate bins placed strategically around the office."
Galvin says a well managed office waste process should reduce the landfill by 90 per cent. Paramount Services is committed to reducing waste and offers a comprehensive recycling service for paper, cardboard, plastic bottles, glass bottles and jars, aluminium, steel and tin cans and organic waste.
Recycling with Paramount Services
Paramount Services partners with Height Access Technology
2 February 2008 - Paramount Services has partnered with industrial abseiling company Height Access Technology to bring clients the best of both worlds – a company with the specialist skills and equipment to clean windows on multi-storey buildings backed by a long-established, award-winning, nationwide commercial cleaning company with a 24 hour Customer Service Centre.
Paramount Services general manager franchise services Paul Brown says clients will receive much more than a standard window washing service from the Paramount Services and Height Access Technology team.
"For our clients we are proactive partners in building maintenance, providing a complimentary written Building Exterior Early Warning Report supported by diagrams and photographs of any problems or defects, such as substandard window seals, leaks and cracks, identified by our experienced technicians," said Mr Brown.
"Clients will also have the comfort of knowing that our window cleaning team is fully compliant with health & safety regulations and that we use eco-friendly cleaning products and ensure waste water is properly disposed of by wet vacuuming.
"As a property manager you know that a building that is kept clean and well-maintained will keep current tenants happy, attract new tenants when you need them, and minimise major repair work.
"Ours is a professional window cleaning team that you can rely on to keep your windows brilliantly clean and to spot potential issues before they become major expensive problems."
Paramount Services Window Cleaning
Nu Look Cleaning purchase adds South Island strength
24 January 2008 – Paramount Services has bought Christchurch company Nu Look Cleaning Concepts to add South Island strength to its national cleaning franchise network.
Nu Look Cleaning Concepts has eight franchisees in Christchurch who now become part of the Paramount Services franchise network, bringing its total number of franchisees to 75. Nu Look Cleaning Concepts owner William Love has become Paramount Services South Island regional manager.
Paramount Services managing director Galvin Bartlett says the company now has a much stronger South Island base to service national clients. "We can now service clients with offices in places like Timaru, Wanaka, Dunedin, Invercargill and Nelson from our Christchurch base.
"Nu Look cleans the offices of a number of high profile Christchurch companies and we can also extend the range of services offered to carpet and window cleaning and decontamination," says Mr Bartlett.
Paramount Services’ Jenny Chen named BDO Spicers Franchisee of the Year 2007
 Award-winning franchisee Jenny Chen
Jenny received her award at a glittering ceremony at Auckland’s Langham Hotel which showcased the best franchise businesses from around New Zealand.
In less than two years Jenny's company has gone from nothing to servicing 20 commercial clients and increased its turnover by almost 200 per cent. The judges were impressed by Jenny’s hands-on approach in checking jobs and meeting client needs.
"We work at being proactive," says Jenny. "It’s not just about doing any cleaning, you must also use your head and pre-empt any problems to avoid client complaints." Low staff turnover has also helped her business to succeed.
Paramount Services franchisees Kosta and Violeta Krstevska of Alviko Cleaning and Henry Chen and Shaleen Tang of C&T Bright were also finalists in the Business Services category and Paramount Franchise Services was one of three finalists for the Franchise System of the Year Award won by Fastway Couriers.
Paramount Services general manager franchise services Paul Brown said having a winner and four finalists in the New Zealand Franchise Awards was a magnificent achievement.
"Jenny, Kosta and Violeta and Henry and Shaleen are superb Paramount Services franchisees and collectively promote the Paramount Services brand to a new high. Each franchisee acknowledged the assistance of their support team who share the honour of success.
"I would like to acknowledge Galvin and Sue Bartlett, Colleen Thompson, Hingano Mataele, Wilson Wen, Bill Wu and his team, Sangeetha Shaikh and the Customer Service Team, Paul Hayes and Tim Marshall who all add enormous value to our people."
In 2006 Paramount Services was a finalist in the Franchise System category and Ernie and Yvonne Becker of Topline were finalists in the Business Services category.
Jenny Chen's Franchisee Profile
Paramount Services a finalist in four Golden Service Awards
6 November 2007 - Paramount Services has been named a finalist in four Golden Service Awards 2007. They are:
- Ports of Auckland in the Transport category
- North Shore Hospice in the Healthcare 2 category (hospitals <50 beds and day surgeries)
- Skycity Cinema Queensgate in the Hospitality & Leisure category
- University of Auckland Railway Campus in the Hospitality & Leisure category
The Golden Service Awards are run by Kimberly-Clark Professional in association with the Building Services Contractors of New Zealand and are often referred to as the Oscars of the cleaning and support services industry.
The awards were introduced in 1998 to provide public recognition of the service and professionalism in the building service industry. They have been very well received and supported by the industry since their creation.
Last year Paramount Services won the Commercial Offices category for Wella New Zealand as well as the Health Care category. We also received two nominations in the Health Care (Retirement Villages category) and another in Retail (Town Centre/Shopping Centre/Arcade Mall category).
Paramount Services makes Westpac Franchise Awards finals
12 October 2007 - Paramount Services Limited and our franchisees Alviko Cleaning Ltd, C&T Bright Ltd and Rapida Cleaning Ltd have all reached the finals of the Westpac New Zealand Franchise Awards 2007.
Alviko Cleaning Ltd is run by Kosta and Violeta Krstevski from Te Atatu, C&T Bright Ltd is run by Henry Chen and Shaleen Tang from Panmure, and Rapida Cleaning Ltd is run by Jenny Chen from Remuera.
It is the second year running that Paramount Services and a number of its franchisees have won through to the finals of the Westpac New Zealand Franchise Awards.
Last year the Paramount Services franchisee finalist in the awards was Topline run by Ernie and Yvonne Becker.
Now in their 13th year, the Franchise Awards recognise and celebrate the highest performers in franchising, a sector now worth more than $10 billion to the New Zealand economy.
Paramount Services and Cleanup Group merge
 Galvin Bartlett & Trevor Byers24 September 2007 – Paramount Services and Tauranga-based Cleanup Group have merged to extend coverage for nation-wide clients.
Paramount Services managing director Galvin Bartlett says the merger combines his company's strengths in Auckland, Wellington and Christchurch with Cleanup Group’s strong customer base in North Island regional cities and Wellington.
"Our strategic intent is to extend our coverage for nation-wide clients with branches throughout the country." Combined, Paramount Services and the Cleanup Group have about 325 staff plus 60 franchise business owners with a further 300 staff serving about 800 clients throughout New Zealand.
Mr Bartlett said the merged company would be administered from Auckland where Paramount Services has well established accounting and support services. He said Paramount Services’ successful franchise model will be extended to Cleanup Group clients and staff.
Cleanup Group managing director Brett Hickisey said the company had grown rapidly since it was established in September 2001 by his parents-in-law Trevor and Linda Byers.
"We have grown a very successful family company with good staff but to get to the next level we needed more back office and support structures. This merger will allow the growth of both groups because we will be able to service nation-wide clients from well established bases."
As a former business franchisee owner Mr Hickisey said he was also impressed by the Paramount Services franchisee system which "is unique and encourages franchisees to grow."
Trevor Byers, who has 30 years' commercial cleaning industry experience, said the company merger was a merger of personal friendships with Galvin and Sue Bartlett, the couple who founded Paramount Services in 1979. "I've known Galvin and Sue Bartlett many years."
Paramount Services purchase of Cleanup Group follows its acquisition of Auckland-based commercial cleaning company Office & General in February 2005.
Mr Bartlett said commercial cleaning is ideally suited to franchising and he predicts that over the next decade more than 50 per cent of commercial cleaning in New Zealand will be serviced by franchisees.
Currently less than 10 per cent of New Zealand’s estimated $750 million per annum worth of commercial cleaning is franchised. The rest is split between multinationals, mid-sized companies and "ma and pa" cleaning businesses.
The Franchise New Zealand magazine & website estimates there are about 350 franchise systems in New Zealand and about 20,000 franchisees. A 2001 National Bank survey estimated the annual turnover of the franchise sector to be $10.4 billion with about 70,000 people working in franchised businesses.
Wanted: New regional franchisees
10 August 2007- Paramount Services is looking for new franchisees in regional centres including Hamilton, Tauranga, Rotorua, Taupo, Gisborne, Napier/Hastings and New Plymouth. These are in addition to franchise opportunities in Auckland and Wellington.
Paramount Franchise Services general manager Paul Brown says experience as a cleaner or supervisor could be an advantage but is not necessary as training will be provided.
"You do need to be well organised and prepared to work hard to learn Paramount Services proven business formula."
A Paramount Services franchise is a safe and affordable way to own your own business.
Paramount Services:
- Has a national network of over 400 employees and over 50 franchises
- Was the winner of two Kimberly Clark Golden Service Awards 2006
- Was a finalist in the Westpac Franchise Awards 2006
- Has 28 years experience as a recognised leader and innovator in commercial cleaning
To learn more about Paramount Services franchises contact Paul Brown Ph 0800 436 784 (0800 4 ENQUIRY)
Franchisee business for sale
Murray Hamilton appointed as Customer Relationship Manager
23 July 2007 – Murray Hamilton has been appointed by Paramount Services as customer relationship manager.
Murray is responsible for managing the customer service centre and thereby building and maintaining quality relationships with customers and identifying new business opportunities.
He has about 25 years' experience in the cleaning industry in operations, human resources and training management roles. Murray has spent the last five years teaching in Thailand.
Successful Wellington franchising seminar
7 March 2007 - Our Wellington seminar for prospective franchisees was an outstanding success with more than 25 attendees wanting to learn more about becoming their own boss.
The seminar was held in association with Link Business Broking and ANZ Bank.
Paramount Franchise Services General Manager Paul Brown is now having further discussions with a number of people who are interested in becoming franchisees.
Paramount Services has more commercial cleaning contracts to franchise in Wellington. For more information please contact Paul Brown, Ph 09 376 7856 or Email pbrown@paraserv.co.nz
Paramount Services Wins Two Golden Service Awards
3 November 2006 - Paramount Services has won two awards from five nominations at the prestigious Golden Service Awards presented in Auckland.
Paramount Services won the Golden Service Awards for:
- Commercial Offices category for Wella New Zealand
- the Health Care category
We also received two nominations in the Health Care (Retirement Villages category) and another in Retail (Town Centre/Shopping Centre/Arcade Mall category).
The Golden Service Awards are run by Kimberly-Clark Professional in association with the Building Services Contractors of New Zealand and are often referred to as the Oscars of the cleaning and support services industry.
The awards were introduced in 1998 to provide public recognition of the service and professionalism in the building service industry. They have been very well received and supported by the industry since their creation. This year's awards attracted 114 entries.
Paramount Services' success in winning two awards recognises the high level of service and dedication we have to our customers.
Paramount Services reaches finals of Franchise Awards
30 October 2006 - Paramount Services Limited and Paramount franchisees Drale Cleaning Services Limited and Topline have all reached the finals of the Business Services category of the Westpac New Zealand Franchise Awards.
Paramount Services is one of four finalists in the Franchise System of the Year while Topline, owned by Ernie and Yvonne Becker, was a finalist in the Franchisee of the Year.
Convener of judges, Gael McDonald, professor of Business Ethics at Unitec, said a record number of entries for this year's awards had uncovered some outstanding examples of business practice excellence.
She said the growing acknowledgement and maturity of franchising in New Zealand meant the sector was now fostering the development of some truly world class enterprises.
"These are enterprises that benchmark themselves against like systems and process locally but could well rate at least as highly against international best practice standards across a number of industry sectors.
"That has made judging a very exacting process in itself this year and produced a very worthy listing of category award finalists."
Now in their 12th year, the Franchise Awards recognise and celebrate the highest performers in franchising, a sector now worth more than $10 billion to the New Zealand economy, and the proliferators of some of the country’s best known brands.
Paramount Services and Office & General Merge
1 February 2006 - Paramount Services Limited (PSL) and Office & General Cleaning Service Limited (O&G) will merge to form one of the largest wholly New Zealand owned building services companies.
Together the companies will operate under Paramount's national brand name and will use the expertise and systems of both organisations. For example while PSL and O&G both use the "T-Traccs" electronic staff monitoring system, O&G clients will have access to "PSQA"- Paramount’s web based QA System, which was launched in mid 2005. Paramount will gain a team which is second-to-none in its commitment to health and safety management and well known for its excellent process control.
Under the merger the entire O&G operational team - including the dedicated Special Works division - will become part of Paramount's Auckland cleaning operation. The expanded Paramount and the customers of both companies will benefit from this combination of skills and experience, and will create a formidable force in the building services market.
O&G Managing Director Garry Phillips said, "O&G's customers will continue to deal with the same Operational and Customer Services people. In addition, access to Paramount's innovative QA system will not only benefit our customers in maintaining and monitoring service performance but will help make the merger transition smoother."
Paramount Services Managing Director Galvin Bartlett said, "This is an exciting new era for us and we look forward to working with the O&G team and sharing the combined experience of over 36 years, the skills, knowledge and opportunities that this merger will undoubtedly bring. I am extremely proud that both companies are very much Kiwi owned and operated – becoming a rarity in our industry!"
As Paramount will be employing Office & General's current operational staff, including relevant management positions, O&G clients will continue to deal with the same personnel that they are currently.
Mr Bartlett said, "However, with the combined resources and systems we aim to improve our service and customer contact where possible. The fact that both companies share the same customer service and business philosophies, will enable us to form a positive synergy and strengthen our customer base."
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.jpg "Golden Service Award")