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Client comments
Auckland Orthopedic Group - "Everyone is really happy with the cleaning." Emma Louise Good.
NZ Transport Agency, Wellington - "I'd like to let you know how impressed I am with Chrissie the cleaner." Annette Eaton.
MediaWorks, New Plymouth - "Paramount provides an excellent service. Their planning is great and they are consistently good." Mandy Wagg
APN News & Media, Whangarei - "It is a relief that we have cleaners in the building we can trust and are reliable and conscientious." Shelley Quarterman.
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Why Choose Paramount Services?
Paramount Services is New Zealand's leading commercial cleaning franchise. We have over 130 franchisees with over 600 staff serving about 1000 clients nationwide. Paramount Services was founded in 1979 by Galvin and Suzanne Bartlett and remains in their hands as a wholly New Zealand-owned company.
Key points of difference
1. Unparalleled customer service
We pride ourselves on maintaining the highest levels customer service, because in our business service is paramount. No other New Zealand commercial cleaning company can offer our multi-layered customer service which starts with the franchisee-client relationship and is ultimately backed up by our unique 24x7 national Customer Service Centre. For clients with complex needs we offer a structured account management process to meet daily, monthly, quarterly and annual management and reporting needs.
Our unique customer service system includes:
- Client Communications Book on client reception desks
- Scheduled franchisee-client progress meetings
- Web-based quarterly quality assurance surveys
- 24x7 Customer Service Centre (0800 CLEANER)
2. Supreme award-winning franchise system
Paramount Services is quite deliberately a franchised cleaning company. Why? Because franchising offers our clients the best of both worlds – the personal service of an owner operator backed by a highly developed franchise system. Our franchise system was judged the best in New Zealand in 2008 by the Franchise Association and we were awarded the Westpac New Zealand Supreme Franchise System of the Year. The judges said we "delivered the complete franchise package." Paramount Services franchisees have also won the BDO Spicers Franchisee of the Year for business services in 2008 and 2007. We choose our franchisees with great care and in recent years no fewer than 10 Paramount Services franchisees have been finalists in the Westpac New Zealand Franchise Awards.
3. Environmentally-friendly cleaning
We are totally committed to environmentally-friendly cleaning practices including:
- Offering a comprehensive recycling service for paper, plastic, glass, cans and food waste
- Using microfibre cleaning cloths to minimise chemical cleaning and water us
- Using cleaning products supplied by eco-friendly EcoLab and biodegradable detergent for windows
- Supplying five star Govt 3 approved toilet paper made from recycled pape
- Using New Zealand-made biodegradable plastic bag
- Offering daytime cleaning to minimise power use out of office hour
Paramount Services is certified for the internationally recognised ISO 14001:2004 standard for environmental management systems and we are the only cleaning company member of the New Zealand Business Council for Sustainable Development.
4. Full range of cleaning services
We are a full service cleaning company – one company, one solution for all your cleaning requirements. Why use one cleaning company for general cleaning, another for carpet cleaning, another for window cleaning and another for pest control when you could:
- Put your day-to-day general cleaning and month-to-month or seasonal carpet and window cleaning, office equipment sanitising or pest control on a single schedule with a single supplier
- Streamline your accounting to one creditor and have peace of mind that just one trusted cleaning supplier has after hours' access to your building
5. Nation-wide coverage
If yours is a multi-site organisation, talk to us about commercial cleaning because we have New Zealand covered with centralised accounting at our Auckland head office. Paramount Services has branch offices in Tauranga, Wellington and Christchurch and franchisees or agents in 20 other towns and cities throughout the country from Whangarei in the north to Dunedin in the south. We have more than 130 franchisees nation-wide and more than 20 multi-site clients in a range of sectors including banking, retailing, publishing, entertainment and professional services.
6. Total cost-effectiveness
In an economic climate where every organisation, large and small, is looking to reduce costs, no one is better placed than Paramount Services to minimise not only your cleaning costs but also the associated costs while maintaining standards. Here a just a few of the ways we can we do this:
- Optimising cleaning frequency: With 30 years' cleaning experience and about 1000 clients we can advise on the minimum frequency of cleaning to maintain your desired standards
- Recycling: Replacing waste paper with recycling bins can make significant savings – and it’s eco-friendly
- Daytime cleaning: Reduces out of hours power needed by night cleaners
- Efficient accounting and quality control: Our award-winning systems can substantially reduce the time cost for your staff to manage and monitor your commercial cleaning needs
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